Help

Unfortunately we have not been able to charge your latest invoice due to insufficient funds. Please use an alternative payment method. You cannot purchase any shipping labels while the invoice is due.

Off-road use is a violation of the rental agreement and is not allowed.

The minimum age to rent a car in Dubai is 21 years old.

Any customer who has a valid UAE Driving License which is minimum 1 year old or above.

If you are involved in an accident you must obtain a police Call 999, report, and contact the car rental provider to advise them of the accident immediately.

You will need to fill out a damage report for insurance purposes. Depending on how the accident occurred, for example, due to negligence, you may be liable for the costs involved; however, this is assessed on a case-by-case basis by the car rental provider.

At Rentico.ae, we offer a variety of payment options for the convenience of our clients. You can use debit and credit cards, make cash payments, perform bank transfers, and we also accept cryptocurrency. Additionally, we accept cards issued in Russia.

You need to be in possession of a valid credit card to collect a rental car, or a deposit will be applied. This must be in the name of the main driver cannot be a pre-paid credit card or a debit card and must have sufficient funds available.
This enables the car rental provider to authorize a security deposit, which covers any parking or speeding fines, uninsured parts of the vehicle, fuel charges if applicable, and in the unlikely event that a claim is made when the insurance has been invalidated.

To rent a car in the United Arab Emirates (UAE), you usually need an International Driving Permit (IDP) in addition to your national driving license, especially if your license is not in Arabic or English. An IDP is a translation of your national driving license and is used in conjunction with it.
Visitors from the GCC, US, UK, Canada, EU, and certain other countries can drive with their home country’s driving license without the need for an International Driving Permit (IDP). you have a valid driving license to get the most exhilarating experience.
*Original + Translated Copy required

Collision Damage Waiver (CDW) reduces your liability in the event of an accident during your car rental. Without this, you could be liable for the full cost of the rental car if it were to be damaged or written off. CDW means you won’t have to pay the full cost of any repairs as long as you’ve followed the T&Cs.

CDW is always included when booking with Rentico.ae with Excess or Excess Reimbursement. CDW is sometimes known as Loss Damage Waiver or Damage Excess Waiver.