GENERAL TERMS AND CONDITIONS OF VEHICLE RENTAL

1. Preamble and Scope

These General Terms and Conditions (hereinafter referred to as the “Terms”) govern the provision of vehicle rental services by RENTICO RENT A CAR L.L.C. (hereinafter referred to as the “Company”) and form an integral part of any Rental Agreement entered into between the Company and an individual (hereinafter referred to as the “Customer”).

The Rental Agreement shall be concluded in written or electronic form and shall consist of:

• the individual Rental Agreement containing the rental parameters (including the Vehicle model, rental period, rental fees, delivery and return locations, and any other applicable terms); and
• these Terms in the version published and made available to the Customer at the time of entering into the Rental Agreement.

The version of the Terms published on the Company’s official website and/or mobile application as of the date of conclusion of the Rental Agreement shall form an integral part thereof and shall have full legal force and effect.

These Terms shall enter into force upon the execution of the Rental Agreement and shall remain effective throughout the entire term of its performance, as well as with respect to any obligations arising after its termination or expiration.

By using the functionality of the Company’s website and/or mobile application, or by signing the Rental Agreement, the Customer confirms that he/she:

(i) has read and understood these Terms;

(ii) fully and unconditionally agrees to them;

(iii) acknowledges the legal validity of the electronic form of the Rental Agreement; and

(iv) accepts that the version of the Terms published on the website and/or mobile application forms part of the Rental Agreement and is binding upon the parties.

The Company reserves the right to amend and update these Terms unilaterally by publishing the revised version on its website and/or mobile application.

The updated version shall apply to legal relationships arising after the date of its publication.

For Rental Agreements concluded prior to such publication, the version of the Terms in effect on the date of conclusion of the relevant Rental Agreement shall apply, unless otherwise expressly agreed by the parties.

If the Customer does not agree with the amended version of the Terms, the Customer shall cease using the website and/or mobile application and shall refrain from entering into any new Rental Agreements.

The parties agree to execute the Rental Agreement and all documents related thereto (including, without limitation, Vehicle handover and return reports) in electronic form in accordance with United Arab Emirates Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services and its Implementing Regulations.

Any signature or acceptance made by the Customer through his/her account on the website and/or mobile application, and/or by affixing a signature on a tablet or any other electronic device during the handover of the Vehicle, shall be legally valid and shall be deemed equivalent to a handwritten signature.

Electronic documents and electronic signatures shall not be denied legal validity, enforceability, or evidentiary value solely on the grounds that they are in electronic form. A qualified electronic signature shall have the same legal effect as a handwritten signature; other forms of electronic signatures shall also be admissible and shall be assessed by the competent court together with the other evidence presented in the case.

2. Definitions

For the purposes of these General Terms and Conditions (the “Terms”), the following terms shall have the meanings set forth below:

1. Handover and Return Report means a document (in paper or electronic form) confirming the delivery or return of the Vehicle and recording, among other things, its technical condition, odometer reading, fuel level, equipment, and any external or internal damage.

The Handover and Return Report may be executed:

(a) as part of the Individual Rental Agreement (including its appendices and electronic records); and/or

(b) as a separate document (including diagrams, photographs, comments, or other attachments) forming an integral part of the Rental Agreement.

2. Rental means the provision of a Vehicle by the Company to the Customer for temporary possession and use under the terms and for the consideration specified in the Rental Agreement.

3. Customer means an individual who satisfies the requirements of Section 3 of these Terms (including age and driving experience requirements) and has entered into a Rental Agreement with the Company.

4. Deposit means a security deposit paid by the Customer to the Company in the amount and manner specified in Appendix A as security for the Customer’s obligations under the Rental Agreement.

5. Rental Agreement means the agreement between the Company and the Customer consisting of the Individual Rental Agreement and these Terms in the version effective as of the date of its execution.

6. Additional Driver means an individual authorized by the Company to operate the Vehicle during the Rental Period on the same basis as the Customer and whose details are included in the Rental Agreement.

7. Prohibited Conduct means any actions expressly listed in Section 9 of these Terms, including, without limitation, operating the Vehicle while under the influence of alcohol or drugs, participating in racing activities, off-road driving, towing other vehicles, and any other actions that violate the Rental Agreement or the laws of the United Arab Emirates.

8. Vehicle Repossession means a set of measures implemented by the Company in the circumstances provided for in these Terms for the purpose of securing the return of the Vehicle, including remote disabling of Vehicle functions and/or physical repossession of the Vehicle without a court order, provided that such measures comply with the laws of the United Arab Emirates and the following safety safeguards:

• prior notice to the Customer through available communication channels, except in cases involving suspected fraud, safety concerns, or loss of communication;
• prohibition of remote disabling while the Vehicle is in motion; and
• performance of all actions in a reasonable and proportionate manner and without causing undue harm to the Customer or third parties.

Vehicle Repossession shall be carried out exclusively in accordance with Clause 13.2 of these Terms.

9. Individual Rental Agreement means a document (in written or electronic form) containing the specific rental terms, including identification of the Vehicle, Rental Period, rental charges, delivery location, and return location.

The parties agree that the Individual Rental Agreement shall constitute the Handover and Return Report and no separate report shall be required unless expressly specified by the Company.

Information regarding the Vehicle’s condition, mileage, fuel level, as well as comments, diagrams, photographs, and other records of damage may be incorporated into the Individual Rental Agreement and/or documented in a separate attachment forming an integral part of the Rental Agreement.

If neither the Individual Rental Agreement nor any attachments contain any notation of damage or comments regarding the Vehicle’s condition, the Vehicle shall be deemed delivered to the Customer free from visible damage and without objections, subject to normal wear and tear.

10. Company means RENTICO RENT A CAR L.L.C., a legal entity incorporated in the United Arab Emirates and providing vehicle rental services under these Terms.

11. Wallet means a functionality within the Customer’s Account on the website and/or mobile application intended for topping up, storing prepaid balances, and making payments for Services.

12. Monthly Rental means a Rental Period of thirty (30) calendar days.

13. Unauthorized Use means use of the Vehicle by the Customer or any other person more than twenty-four (24) hours after the expiration of the Rental Period without written confirmation of a rental extension and without full prepayment for the relevant extension period, as well as any continued retention of the Vehicle in the absence of a valid Rental Agreement.

Unauthorized Use shall constitute a material breach of the Rental Agreement and shall result in the consequences set forth in Clause 8.5 of these Terms, including the Company’s right to disable, repossess the Vehicle, and/or report the matter to law enforcement authorities.

14. Deposit Free Option means a paid service provided through a Deposit-Free Service Provider acting as a Guarantor, whereby the requirement to pay a monetary Deposit is replaced by a digital guarantee issued in favour of the Company to secure the Customer’s obligations.

The specific security mechanism, the party providing such security, and the applicable terms and conditions shall be determined in the Individual Rental Agreement and/or separate documents relating to the Deposit Free Option.

Deposit-Free Service Provider (Guarantor) means a third party providing a digital guarantee in favour of the Company under the Deposit Free Option.

15. Permitted Mileage means the maximum number of kilometres that the Customer may drive during the Rental Period without incurring additional charges.

Unless otherwise specified in the Individual Rental Agreement, the Permitted Mileage shall be 250 (two hundred fifty) kilometres per day and 5,000 (five thousand) kilometres per month.

16. Mobile Application means the Company's application developed and operated by the Company and forming part of the website ecosystem.

17. Appendix A means an integral part of these Terms containing information regarding rental rates, Deposit amounts, penalties, fees, charges, and other financial terms of the Rental.

18. Rental Period means the period commencing upon delivery of the Vehicle to the Customer, as specified in the Individual Rental Agreement and/or Handover and Return Report, and ending upon the actual return of the Vehicle to the Company and execution of the applicable return document (being the Individual Rental Agreement and/or Handover and Return Report).

19. Daily Rental means a Rental Period of twenty-four (24) hours.

20. Daily Rental Fee means the rental charge applicable for each full or partial twenty-four (24) hour period of Vehicle use, as specified in the Individual Rental Agreement.

21. Vehicle means the motor vehicle identified in the Individual Rental Agreement, including its keys, tools, tyres, accessories, components, and other standard equipment, provided by the Company to the Customer for temporary possession and use.

22. Notice means any legally significant communication sent by one party to the other through the website and/or mobile application, email, SMS, push notifications, or any other communication channels provided by the Customer during registration.

23. Services means the range of services provided by the Company, including, without limitation, Vehicle rental, reservation, delivery, return, technical support, and the provision and operation of the website, Mobile Application, and Wallet functionalities.

24. Account means the Customer’s unique account created on the website and/or mobile application containing the Customer’s personal, contact, and payment information, as well as order history.

25. Excess Amount / Deductible means the fixed amount of loss or damage specified in the Rental Agreement and/or Appendix A that shall be payable by the Customer in the event of damage to the Vehicle and which is not covered by insurance compensation pursuant to Section 10 of these Terms.

26. Driving Licence means a valid driving licence that complies with the requirements set out in Clause 3.1 of these Terms.

3. Legal Capacity, Documentation, Age and Driving Experience

3.1. The Client must hold a valid Driving Licence that complies with the requirements of these Terms and must ensure that such licence remains valid throughout the entire Rental Period.

For the purposes of this Rental Agreement, a Driving Licence shall be deemed valid if it meets any of the following criteria:

a. For UAE nationals — a driving licence issued by the competent transport authorities of the United Arab Emirates;

b. For UAE residents (including individuals in the process of obtaining a UAE residence visa), the driving licence must be issued by the competent transport authorities of the UAE, subject to the provisions of paragraph (f), and must have been held for at least six (6) months. If the UAE driving licence has been issued less than six (6) months prior, supporting driving licences from any other country must be provided to demonstrate that the holder has been driving for more than six months;

c. Citizens of China must provide a notarized English translation of any driving licence that is issued in a language other than English (including Chinese);

d. Driving licences issued in any of the following countries and territories:

1. North America: Canada and the United States of America;
2. East Asia and Pacific: Australia, China, Hong Kong, Japan, New Zealand, Singapore, and South Korea;
3. Europe: Albania, Austria, Belgium, Bulgaria, Cyprus, Denmark, Finland, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom;
4. GCC Countries: Bahrain, Kuwait, Oman, Saudi Arabia, and Qatar; and
5. Africa: South Africa;

e. Drivers from countries not listed above may operate the Vehicle only if they hold a valid International Driving Permit (IDP), supported by the original driving licence issued in their home country, unless they are UAE residents holding a work visa or any other residence visa;

f. If, during the Rental Period, the Client obtains UAE residency status, the Client must replace their existing driving licence with a UAE driving licence. If the Client does not possess a UAE driving licence, the Client acknowledges that operating the Vehicle will be unlawful and agrees not to drive the rented Vehicle;

g. The driving licences of the Client and all Additional Drivers must be valid and demonstrate a cumulative driving experience of at least six (6) months. If a UAE driving licence has been issued less than six (6) months prior, the Client must provide a valid national driving licence issued outside the UAE confirming a minimum driving experience of six (6) months.

In addition to the Driving Licence, the Client must present a valid passport or Emirates ID (for UAE nationals and residents) as proof of identity.

3.2. The Client and all Additional Drivers must have a verified driving history of not less than six (6) months.

Where a UAE driving licence has been issued less than six (6) months prior, the Client must provide a national driving licence issued outside the UAE confirming the required driving experience.

3.3. The Client must comply with the following age requirements:

• 18 to 21 years old — only Economy Category Vehicles may be rented, subject to a security deposit of AED 2,000 paid in actual funds (cash or direct debit);
• 21 to 25 years old — Economy Category Vehicles may be rented. Rental of high-performance vehicles, sports cars, or Luxury Category Vehicles shall be subject to the Company's discretion and may be subject to additional requirements and restrictions;
• 25 years old and above — Vehicles of all categories may be rented, provided that all other requirements set forth in these Terms are satisfied.

4. Account, Authentication and Notifications

4.1. To access the Services, the Client must be at least eighteen (18) years of age or have reached the age of majority under the laws of their jurisdiction.

4.2. The Client shall create a personal Account on the Website and/or Mobile Application, provide accurate information (including full name, age, contact details, and payment information), and keep such information up to date at all times.

4.3. A Rental Agreement may be concluded:

(a) through the Website and/or Mobile Application using the Client’s Account (including by means of an electronic signature, digital pen, or any other permitted method of identification).

Upon collection of the Vehicle, the Client must present their identification document and driving licence for verification of the information previously provided.

(b) upon delivery of the Vehicle without creating an Account, using the Company's technical means (including digital or written execution methods). In such case, the Client must provide an identification document and a valid driving licence.

4.4. The Company reserves the right to refuse to enter into a Rental Agreement if the information provided is inaccurate, if the required documents are not supplied, or if the Client refuses to undergo identification or verification procedures.

4.5. The Client shall bear full responsibility for all actions performed through their Account and undertakes to maintain the confidentiality of all authentication credentials. The Account is personal to the Client and may not be transferred, assigned, shared, or used by any other person unless expressly approved by the Company in writing.

4.6. The Client undertakes to use the Services solely for lawful purposes, to comply with all applicable laws and regulations, and not to use the Vehicle for the transportation of prohibited, dangerous, or unlawful items.

4.7. By creating an Account, the Client consents to receiving transactional and service-related communications from the Company (including SMS messages, emails, and push notifications) that are necessary for the performance of the Rental Agreement, including notifications regarding payments, outstanding balances, Vehicle delivery and return, and Account security.

4.8. The Client may opt out of receiving marketing communications by following the instructions available on the Website and/or Mobile Application or contained within the communications themselves. Opting out of marketing communications shall not affect the Client’s receipt of notifications that are required by law or under the Rental Agreement, including notices relating to safety, payments, contractual performance, or other mandatory matters.

4.9. All communications sent by the Company in electronic form, including emails, notifications through the Website and/or Mobile Application, push notifications, and SMS messages, shall be deemed duly delivered and shall have the same legal force and effect as written documents in paper form.

5. Payments, Security Deposit, Wallet and the Deposit Free Option

5.1. All payments under the Rental Agreement shall be made in United Arab Emirates Dirhams (AED), unless otherwise agreed by the Parties. The rental charges include the rental fee, taxes, and charges established by the Company.

5.2. Payment may be made:

(a) through the Website and/or Mobile Application using bank cards or other payment methods supported by the Company;

(b) through the Wallet feature within the Client’s Account;

(c) by cash payment or direct debit upon execution of the Rental Agreement.

Payments are processed through authorized payment service providers acting on behalf of the Company. Processing a payment through such providers shall constitute proper performance of the Client’s payment obligations.

5.3. Payments through the Integrated Wallet

5.3.1. The Company provides access to the Wallet feature within the Client’s Account on the Website and/or Mobile Application. The Wallet enables the Client to:

• pay for Services, including Vehicle rentals;
• top up and maintain a prepaid balance for future use.

5.3.2. The terms governing the use of the Wallet (including fees, top-up limits, debit and credit procedures) are published on the Website and/or Mobile Application and may be updated from time to time. Any updated version shall apply to transactions performed after the date of publication.

5.3.3. Funds held in the Wallet do not constitute a bank deposit, electronic money, or a third-party payment service. No interest shall accrue on the Wallet balance. The Company may deduct any amounts due and payable within the limits established by these Terms and the Rental Agreement.

5.3.4. The Client may access the Wallet transaction history and details of applicable charges through the Website and/or Mobile Application.

5.4. Security Deposit

5.4.1. To secure the proper performance of obligations under the Rental Agreement, the Client shall provide the Company with a security deposit (the “Deposit”) in the amount, manner, and under the conditions set forth in these Terms and Appendix A.

5.4.2. The Deposit does not constitute an advance payment, rental payment, or penalty. It serves solely as security for the Client’s obligations, including, without limitation, obligations relating to:

(a) rental charges for the actual period of Vehicle use;

(b) road tolls, parking fees, traffic fines, and administrative penalties;

(c) excess mileage charges, fuel charges, cleaning fees, towing costs, and other operational expenses;

(d) damage to the Vehicle, its components, or equipment;

(e) any other amounts payable by the Client under the Rental Agreement and these Terms.

5.4.3. The Company may retain all or part of the Deposit to satisfy any obligations of the Client arising during the Rental Period or discovered after the Vehicle has been returned, including obligations that become known to the Company at a later date through governmental authorities or third parties.

5.4.4. Any unused portion of the Deposit shall be refunded after the Vehicle has been returned and all settlements under the Rental Agreement have been completed, in accordance with the procedure, timing, and conditions specified in Appendix A, less any applicable deductions.

5.4.5. If the Deposit is insufficient to cover all amounts owed by the Client, the Client shall pay the outstanding balance to the Company within the period specified in the Company’s notice.

5.4.6. Use of the Deposit Free Option shall be governed by Clause 5.5 of these Terms and shall not alter the scope of the Client’s obligations under the Rental Agreement. The guarantee serves solely as a substitute for the requirement to provide a Deposit in the cases and under the conditions specified in the Individual Rental Agreement and/or separate documents relating to the Deposit Free Option.

5.5. Deposit Free Option / Deposit-Free Service Provider Guarantee

5.5.1. The Client may elect to use the Deposit Free Option, under which the obligation to provide a Deposit is replaced by a digital guarantee issued in favour of the Company by the Deposit-Free Service Provider.

5.5.2. The guarantee covers obligations that would ordinarily be secured by the Deposit, including traffic fines, Vehicle damage, fuel shortages, excess mileage charges, and any other amounts arising upon completion of the rental.

5.5.3. The Deposit Free Option is provided on a paid basis. The applicable fee shall be specified in the Individual Rental Agreement.

5.5.3.1. The fee for the Deposit Free Option is non-refundable, payable for each rental period (including each rental extension), and may not be transferred to any other rental agreement. In the event of early termination of the rental at the Client’s request or replacement of the Vehicle at the Client’s request, the fee shall not be recalculated, refunded, or credited toward any other rental agreement.

5.5.4. To use the Deposit Free Option, the Client must:

• provide the required documents (identification document, Emirates ID/passport, and driving licence);
• confirm use of the service through the Website and/or Mobile Application before the commencement of the rental;
• consent to the transfer and processing of personal data by the Deposit-Free Service Provider to the extent necessary for the issuance, administration, and enforcement of the guarantee;
• provide all information required for the issuance and administration of the guarantee; and
• comply with any other requirements established under the guarantee terms.

5.5.5. When using the Deposit Free Option:

• no funds shall be blocked or held on the Client’s payment card;
• the Company may submit claims directly to the Deposit-Free Service Provider up to the guaranteed amount, without first seeking recovery from the Client and regardless of whether any such recovery has been sought;
• the guarantee shall remain valid within the agreed amount and for the duration specified in the Individual Rental Agreement.

5.6. Irrevocable Authorization for Charges

5.6.1. By entering into the Rental Agreement, using the Company’s Website and/or Mobile Application, and making any payment, the Client irrevocably and unconditionally authorizes the Company to collect and charge all amounts due under the Rental Agreement without obtaining any additional consent from the Client.

5.6.2. The Company may collect such amounts using any of the following payment sources selected or provided by the Client:

(a) a bank card or other payment method registered by the Client;

(b) funds available in the Client’s Wallet;

(c) the Deposit;

(d) the guarantee provided under the Deposit Free Option through the Deposit-Free Service Provider;

(e) any other payment method agreed between the Parties.

5.6.3. This authorization applies to amounts incurred both during and after the Rental Period, including circumstances where the relevant charges (including fines, tolls, parking fees, damages, and other expenses) are reported to the Company with a delay by governmental authorities, insurance companies, or other third parties.

The Client acknowledges that such charges are pre-authorized and agrees not to initiate chargeback procedures in relation to any amounts lawfully charged under the Rental Agreement and these Terms.

5.6.4. The Client acknowledges that any charges processed in accordance with these Terms shall constitute proper fulfillment of the Client’s payment obligations.

5.6.5. If insufficient funds are available through one payment source, the Company may sequentially utilize any other available payment sources listed in Clause 5.6.2 until the Client’s outstanding balance has been fully satisfied.

5.6.6. The authorization granted under this Clause shall survive the expiration or early termination of the Rental Agreement until all financial obligations owed by the Client to the Company have been fully discharged.

5.7. Payment Due Dates and Immediate Payment Obligations

5.7.1. All amounts payable by the Client under the Rental Agreement, including but not limited to rental charges, fines, Salik toll charges, parking fees, additional services, and any other charges, shall become due and payable immediately upon being charged by the Company, unless otherwise expressly stated in these Terms or the Individual Rental Agreement.

5.7.2. The Company may, at any time, issue a notice of outstanding payment to the Client (Payment Demand). Upon issuance of such notice, the relevant amount shall become immediately due and payable upon demand, irrespective of any other payment period that may otherwise apply.

5.7.3. The absence of a specific payment deadline for a particular charge shall not be construed as granting any payment extension and shall not relieve the Client from the obligation to make payment immediately.

5.7.4. The Client shall not defer payment until the end of the Rental Period unless expressly authorized by the Company in writing.

5.7.5. Failure by the Client to pay any amount upon the Company’s demand shall constitute a material breach of the Rental Agreement.

5.8. Credit Limit

5.8.1. The Company may establish a maximum permitted outstanding balance for the Client (the “Credit Limit”), which may be communicated to the Client through the Website, Mobile Application, or by any other means.

5.8.2. If the Client reaches or exceeds the Credit Limit, the Client shall immediately settle the outstanding balance upon the Company’s first demand.

5.8.3. Until the outstanding balance exceeding the Credit Limit has been fully paid, the Company may:

(a) suspend the provision of Services;

(b) restrict the Client’s use of the Vehicle; and/or

(c) apply the measures provided for in Clauses 8.9 and 13.2 of these Terms.

6. Booking and Prepayment Terms

6.1. The minimum prepayment amount (booking deposit) shall depend on the category of the selected Vehicle and shall be specified in Appendix A. The amount of the prepayment shall be confirmed by the Company through the Website and/or the Mobile Application at the time the booking is made.

6.2. The Client shall pay the security deposit in the amount and subject to the terms set out in Appendix A prior to the commencement of the Rental Period.

6.3. Cancellation of Booking by the Client

6.3.1. The Client may cancel a confirmed booking before the commencement of the Rental Period by providing notice to the Company through the Website, the Mobile Application, or by any other agreed method.

6.3.2. The financial consequences of a booking cancellation shall depend on the time at which the Company receives the cancellation notice in relation to the agreed rental start date and time and shall be determined based on the following time thresholds:

(a) cancellation made seventy-two (72) hours or more before the commencement of the Rental Period;

(b) cancellation made less than seventy-two (72) hours but not later than twenty-four (24) hours before the commencement of the Rental Period;

(c) cancellation made less than twenty-four (24) hours before the commencement of the Rental Period.

6.3.3. The amounts to be retained by the Company upon cancellation, depending on the applicable time threshold, shall be set forth in Appendix A (Clause A1) and shall be binding upon the Parties.

6.3.4. Cancellation after the expiration of the above time limits, or the Client’s failure to collect the Vehicle without prior notice, shall be treated as a cancellation made less than twenty-four (24) hours before the commencement of the Rental Period, unless otherwise expressly provided in Appendix A.

6.4. Rescheduling the Rental Start Date and Shortening the Rental Period

6.4.1. Any rescheduling of the rental start date, change of the rental start time, or reduction of the agreed Rental Period at the Client’s request shall be subject exclusively to the Company’s prior approval and operational availability.

6.4.2. The financial consequences of rescheduling the rental start date or shortening the Rental Period shall depend on the time at which the Company receives the relevant notice in relation to the agreed rental start date and shall be determined according to the following time thresholds:

(a) notice provided seventy-two (72) hours or more before the commencement of the Rental Period;

(b) notice provided less than seventy-two (72) hours but not later than twenty-four (24) hours before the commencement of the Rental Period;

(c) notice provided less than twenty-four (24) hours before the commencement of the Rental Period.

6.4.3. The compensation amounts and deductions applicable in the event of rescheduling or shortening the Rental Period shall be specified in Appendix A (Clause A1) and shall be payable by the Client in full.

6.4.4. Submission of a request to reschedule or shorten the Rental Period without receiving the Company’s confirmation shall not amend the agreed rental terms and shall not release the Client from the obligation to pay for the rental on the originally agreed terms.

6.5. Documents Required Upon Vehicle Handover

Upon collection of the Vehicle, the Client shall present the original copies of the following documents:

(a) for non-residents of the UAE: a valid driving licence, passport, and, where required, a valid International Driving Permit (IDP);

(b) for UAE residents: passport, Emirates ID, and a valid UAE driving licence.

Failure to provide the required documents shall be deemed a withdrawal from the rental transaction and shall result in the applicable charges and deductions specified in Appendix A.

7. Delivery and Acceptance of the Vehicle

7.1. Delivery and Return of the Vehicle

7.1.1. The date, time, and location for delivery of the Vehicle, as well as the date, time, and location for its return, shall be agreed between the Client and the Company prior to the commencement of the Rental Period and shall be specified in the Individual Rental Agreement or otherwise confirmed by the Company in writing or electronically.

7.1.2. Delivery and/or return of the Vehicle shall be carried out by the Company only after the Rental Agreement has been concluded and the relevant request of the Client has been confirmed.

7.1.3. Delivery and return of the Vehicle may be arranged:

(a) to standard locations during the Company's regular business hours;

(b) to non-standard locations;

(c) outside the Company's regular business hours;

(d) at airports and other transportation hubs;

(e) outside the Emirate of Dubai, subject to operational availability.

7.1.4. The terms, geographical coverage, and fees applicable to Vehicle delivery and return, including different rates depending on the emirate, area, time, and location, shall be set out in Appendix A (Clause A8) and shall be binding upon the Parties.

7.1.5. In the cases specified in Appendix A, the Client may be entitled to complimentary Vehicle delivery and/or complimentary Vehicle return. The conditions governing such complimentary services, including any requirements relating to rental value and service area, shall be determined by Appendix A (Clause A8.1).

7.1.6. The Client may only select those complimentary delivery or return services expressly provided for in Appendix A. Complimentary services may not be exchanged for monetary compensation, transferred to other rental agreements, or accumulated, unless expressly provided otherwise in Appendix A.

7.1.7. Upon the Client's request, the Company may refuse delivery or collection of the Vehicle at a specific location or time if operationally or technically impossible. Such refusal shall not constitute a breach of the Rental Agreement.

7.2. Vehicle Inspection Upon Handover

Upon delivery of the Vehicle, the Client shall inspect its technical condition, exterior appearance, and equipment. The existence or absence of any damage shall be recorded in the Individual Rental Agreement and/or the Handover Certificate (whether in paper or electronic form), as well as, where necessary, in any attachments (including diagrams, photographs, or comments).

If any damage, defect, or discrepancy is identified, the Client shall immediately notify the Company's representative and ensure that the relevant observations are recorded in the applicable documentation.

7.3. Acceptance of the Vehicle

The signing of the Rental Agreement and/or the Handover Certificate, as well as the Client's actual acceptance of the Vehicle, shall constitute confirmation of:

(a) the commencement of the Rental Period;

(b) the Client's acceptance of the Vehicle's technical condition, appearance, and equipment;

(c) the Client's acknowledgment that all damage recorded by the Company is accurate.

From the moment the Vehicle is accepted by the Client, it shall be deemed delivered in satisfactory condition, subject to any reservations or damage recorded at the time of acceptance.

Claims based solely on the Client's subsequent subjective dissatisfaction (including, without limitation, dissatisfaction with the model, specification, colour, performance, fuel consumption, comfort level, or driving characteristics of the Vehicle), as well as any other circumstances that do not prevent the normal use of the Vehicle, shall not constitute grounds for termination of the Rental Agreement or for any refund.

7.4. Refusal to Participate in Inspection

If the Client refuses to participate in the inspection process or refuses to sign the Individual Rental Agreement and/or the Handover Certificate, the Company may independently document the Vehicle's condition (including photographs, videos, diagrams, and comments), and such records shall be deemed accepted and acknowledged by the Client.

7.5. Evidence of the Vehicle's Condition

7.5.1. Photographic and video materials created by the Company upon delivery and return of the Vehicle, including materials containing date, time, and geolocation data, shall be deemed by the Parties to constitute valid and sufficient evidence of the Vehicle's condition.

7.5.2. The Client shall raise any objections regarding the condition of the Vehicle:

(a) upon receipt of the Vehicle, prior to its use; or

(b) within two (2) hours following delivery of the Vehicle.

7.5.3. In the absence of such objections, the Vehicle shall be deemed accepted by the Client in the condition documented by the Company, and any subsequent claims regarding its condition shall not be accepted.

7.6. Unavailability of the Vehicle on the Delivery Date

7.6.1. If, on the agreed delivery date and time, the Vehicle specified in the Individual Rental Agreement becomes unavailable for reasons beyond the Client's control (including technical malfunction, delayed return by a previous renter, force majeure, or similar circumstances), the Company shall notify the Client and offer one of the following options:

(a) provide a Vehicle of a comparable class on the same terms and conditions;

(b) provide a Vehicle of a higher class without increasing the Daily Rental Fee or any other agreed rates under the relevant Rental Agreement;

(c) cancel the booking and refund all amounts paid under the Rental Agreement, less any non-refundable banking or payment processing fees that do not constitute income of the Company.

7.6.2. The option selected pursuant to sub-clauses (a)–(c) above shall be agreed between the Parties and confirmed in writing or electronically (including through communications via the Website, Mobile Application, messaging services, or email).

7.6.3. The provision of a higher-class Vehicle pursuant to Clause 7.6.1(b) shall not result in any additional charges to the Client and shall not create any entitlement to receive higher-class Vehicles on similar terms in the future.

8. Rental Term, Return, Extension, and Late Return

8.1. General Provisions

The Rental Period begins and ends on the dates specified in the Individual Rental Agreement.

Rental charges are calculated based on the Daily Rental Rate for each twenty-four (24) hour period, commencing from the time the Vehicle is delivered to the Customer and continuing until the Vehicle is actually returned to the Company.

8.2. Rental Extension

(a) The Customer may request an extension of the Rental Period by providing written or electronic notice to the Company:

• at least twenty-four (24) hours before the expiration of the current rental period for short-term rentals (less than 30 days); or
• at least seven (7) days before the expiration of the current rental period for long-term rentals (30 days or more).

(b) For monthly rentals, each rental period consists of thirty (30) calendar days. The “Reserve + 1 Month” hold shall apply only if the extension is approved and one hundred percent (100%) prepayment is received no later than seven (7) days before the end of the current rental period. Otherwise, the reservation shall be cancelled, and the Vehicle must be returned by the date specified in the existing Rental Agreement.

(c) Any extension shall become effective only after approval by the Company and receipt of full prepayment for the applicable extension period. Submission of an extension request without approval and payment shall not constitute an extension of the rental.

8.3. Vehicle Return

(a) A grace period of one (1) hour shall be provided on the scheduled return date. Upon expiration of the grace period, an additional charge shall apply in the amount specified in Appendix A.

(b) The Customer may return the Vehicle before the agreed expiration of the Rental Period; however, amounts already paid shall not be refunded except where expressly provided in these Terms or required by the laws of the UAE.

(c) Return of the Vehicle outside the Company’s standard business hours or at a location not agreed in advance shall be permitted only with the Company’s prior approval and may be subject to an additional fee.

8.4. Use of the Vehicle After Expiration of the Rental Period (Late Return & Unauthorized Use)

(a) Return Grace Period

The Customer shall be granted a one (1) hour grace period following the expiration of the Rental Period on the scheduled return date.

After expiration of the grace period, the Company may charge an additional fee as specified in Appendix A.

(b) Late Return Within the First 24 Hours

If the Vehicle is not returned upon expiration of the Rental Period but remains overdue for less than twenty-four (24) hours, and no written approval for an extension has been granted by the Company, the Company shall have the right to:

• charge a fair rental rate for the actual period of use for each commenced twenty-four (24) hour period;
• recover documented losses, including loss arising from the cancellation or inability to fulfill a subsequent confirmed booking; and
• demand the immediate return of the Vehicle.

(c) Unauthorized Use (After 24 Hours)

Use of the Vehicle more than twenty-four (24) hours after expiration of the Rental Period without an approved extension and full payment for the corresponding period shall constitute Unauthorized Use.

In such case, the Company shall have the right to:

• apply remote immobilization measures to the Vehicle (where technically possible);
• repossess the Vehicle; and
• recover from the Customer:

(i) a fair rental charge for the entire period of Unauthorized Use;

(ii) an agreed assessment of damages for unlawful possession of the Vehicle; and

(iii) documented expenses incurred in connection with recovery, repossession, transportation, and restoration of control over the Vehicle.

(d) Failure to Return the Vehicle and Loss of Contact

In the event of prolonged unauthorized retention of the Vehicle, refusal to return the Vehicle, or loss of communication with the Customer, the Company shall have the right to:

• report the matter to the police as unlawful retention or theft of property;
• seek recovery of damages and contractual penalties through legal proceedings; and
• independently immobilize and/or repossess the Vehicle.

(e) Procedure for Exercising the Company's Rights

Any immobilization and/or repossession measures described in this Section shall be implemented solely in accordance with the procedure and safety safeguards set forth in Clause 13.2 of these Terms.

(f) Legal Characterization of Charges

For the purposes of these Terms, the terms “fair rental charge” and “agreed assessment of damages” shall include, among other things, application of the highest prevailing rental rate for a Vehicle of the relevant category for the actual period of use where such use occurs in violation of the Rental Agreement.

Application of such rate shall not constitute a penalty and shall not relieve the Customer of liability for any additional losses recoverable under these Terms and Appendix A.

8.5. Customer’s Obligation to Remain Contactable

8.5.1. The Customer shall remain continuously reachable through the contact details provided when entering into the Rental Agreement (including telephone, WhatsApp, and email) throughout the Rental Period and until all obligations under the Rental Agreement have been fully performed, including return of the Vehicle and payment of all outstanding amounts.

8.5.2. The Company may send messages and notices relating to confirmation of Vehicle return, rental extension, outstanding balances, or any other matters relating to performance of the Rental Agreement using the communication channels provided by the Customer.

Such communications shall constitute valid and legally binding notices in accordance with Section 4 of these Terms.

8.5.3. If the Customer fails to respond to the Company's calls or messages sent before expiration of the Rental Period for the purpose of confirming return or extension of the rental, and has not provided written consent to extend the rental together with full prepayment, the rental shall be deemed terminated on the date and time specified in the current Individual Rental Agreement.

8.5.4. Failure by the Customer to respond for more than twenty-four (24) hours after expiration of the Rental Period shall constitute a material breach of the Rental Agreement and shall result in the Customer losing any right to possess or use the Vehicle.

8.5.5. In the circumstances described in Clause 8.5.4, the Company shall have the right to:

• remotely immobilize the Vehicle using available technical means (where applicable);
• repossess the Vehicle; and
• issue a final invoice including rental charges for the actual period of use, together with all applicable fees, damages, losses, and documented expenses incurred in recovering the Vehicle.

8.5.6. All measures described in Clauses 8.5.4 and 8.5.5 shall be implemented solely in accordance with the procedure and safety safeguards set forth in Clause 13.2 of these Terms, including the prohibition on immobilizing a Vehicle while it is in motion and the requirement that all actions be reasonable and proportionate.

8.6. Vehicle Replacement or Recall

The Company may require the return of the Vehicle or replace the Vehicle for technical or other objective reasons.

The Customer shall promptly comply with such request and accept a replacement Vehicle of an equivalent class.

8.7. Customer Obligations

The Customer shall:

(a) promptly notify the Company of any fines, notices, penalties, or official communications received in connection with the use of the Vehicle; and

(b) upon the Company’s request, provide the exact location of the Vehicle and grant reasonable access for inspection.

8.8. Company Obligations

During the Rental Period and following its expiration (to the extent obligations relate to the use of the Vehicle), the Company shall:

(a) notify the Customer of any fines, toll charges, parking fees, administrative penalties, or other mandatory charges associated with the use of the Vehicle in accordance with Clause 13.2 of these Terms; and

(b) exercise its right to immobilize or repossess the Vehicle solely in accordance with the procedures and safeguards set forth in Clause 13.2 of these Terms.

8.9. Suspension and Early Termination Due to Outstanding Debt

If the Customer incurs any outstanding debt to the Company arising from the Rental Agreement, regardless of the amount or the date on which such debt arose, the Company shall have the right to:

(a) suspend the rental, including restricting the use of the Vehicle, in order to prevent further accumulation of debt;

(b) notify the Customer of the need to settle the outstanding balance within a reasonable period; and

(c) if the debt remains unresolved, treat the Rental Agreement as terminated early due to the Customer’s default.

Upon early termination under this Clause, the Company may apply the value of any unused rental period and any other amounts previously paid by the Customer toward satisfaction of the outstanding debt.

In such case, no monetary refund shall be made to the Customer.

The Company’s rights under this Clause shall be exercised subject to the procedures and safeguards set out in Clause 13.2 of these Terms.

Failure by the Customer to pay any amount upon the Company’s first demand shall constitute a material breach of the Rental Agreement.

8.10. Vehicle Replacement at the Customer’s Request

8.10.1. The Customer may request replacement of the rented Vehicle with another Vehicle:

(a) of a higher class; or

(b) of a lower class,

during the Rental Period, subject to vehicle availability and the Company’s approval.

8.10.2. Any Vehicle replacement shall be treated as termination of the existing Rental Agreement in respect of the original Vehicle and execution of a new Rental Agreement for the replacement Vehicle at the rates in effect and specified in Appendix A on the date of replacement.

(a) Upgrade to a Higher-Class Vehicle

8.10.3. Where the Customer upgrades to a higher-class Vehicle, the cost of the actual period of use of the original Vehicle shall be recalculated based on the applicable rate corresponding to the actual rental duration:

(a) if the original Vehicle was rented under a monthly rate but used for less than one month, the charge for the actual period shall be calculated as:

Monthly Rate ÷ 30 × Number of Actual Days Used

(b) if a weekly or daily rate applies, the calculation shall be based on the corresponding rate for the actual number of days used.

8.10.4. Any unused balance of amounts paid under the original Rental Agreement (after recalculation pursuant to Clause 8.10.3) shall be credited toward payment under the new Rental Agreement.

8.10.5. The new Rental Agreement for the higher-class Vehicle shall be concluded at the rates applicable to the new rental term (daily, weekly, monthly, etc.) in accordance with Appendix A as of the replacement date.

If the credited amount is insufficient, the Customer shall pay the difference in full before commencement of the new rental.

(b) Downgrade to a Lower-Class Vehicle

8.10.6. Where the Customer replaces the Vehicle with a lower-class Vehicle, the cost of the period already used shall be recalculated according to the rate applicable to the actual period of use:

(a) if the Vehicle was originally rented under a monthly rate but was actually used, for example, for one week, the Company may recalculate the used period at the applicable weekly rate;

(b) if the actual period of use is shorter than one week, the Company may recalculate the used period using the applicable daily rate.

8.10.7. Any remaining balance after such recalculation may be credited toward payment under the new Rental Agreement for the lower-class Vehicle.

The new Rental Agreement shall likewise be calculated using the rates applicable to the relevant rental duration (daily, weekly, monthly, etc.) in effect on the replacement date.

8.10.8. If, after all recalculations and credits, an excess balance remains, such balance:

(a) shall not be refunded to the Customer in cash or returned to a payment card; and

(b) may be recorded as a prepaid balance/credit and used exclusively for future rentals with the Company within the period specified in the Company’s notice (but in any event not less than six (6) months), unless otherwise required by applicable law.

8.10.9. No monetary refund shall be made in respect of excess amounts paid under this Clause 8.10.

In exceptional circumstances, at the Company’s sole discretion and where objectively justified (including force majeure, impossibility of providing Services, or similar circumstances), the Company may elect to issue a partial or full refund from the Deposit. Any banking or payment-processing fees that do not constitute income of the Company shall remain non-refundable.

8.10.10. Nothing in this Clause shall limit the Company’s right to refuse a Vehicle replacement where no suitable vehicles are available, where the Customer has outstanding debts, or where the Customer is in breach of these Terms.

In such case, the Rental Agreement shall remain in effect on its original terms until expiration of the agreed Rental Period.

9. Rules of Use, Prohibited Activities, and Geographic Restrictions

9.1. The Customer shall use the Vehicle solely for its intended purpose and in compliance with these Terms, the Company’s instructions, and the applicable laws and regulations of the United Arab Emirates.

9.2. Geographic Restrictions

9.2.1. The Customer is prohibited from using or taking the Vehicle outside the territory of the United Arab Emirates unless expressly authorized in writing by the Company prior to the commencement of the Rental Period.

9.2.2. Violation of this prohibition, including any unauthorized cross-border use of the Vehicle, shall constitute a material breach of the Rental Agreement and may result in:

• the Customer being subject to administrative or criminal liability under the laws of the UAE;
• the Customer’s obligation to indemnify the Company for all losses incurred, including fines, insurance-related penalties, recovery costs, and repatriation expenses relating to the Vehicle; and
• the Company’s right to report the matter to the competent authorities as unlawful appropriation of property.

9.2.3. Exceptions shall be permitted only where the Customer has obtained the Company’s prior written authorization specifying the permitted routes, time period, and approved countries.

9.3. Prohibited Uses

The Customer shall not use the Vehicle for any of the following purposes or under any of the following circumstances:

(a) carrying a number of passengers exceeding the manufacturer’s specified capacity;

(b) transporting animals without the Company’s prior written consent (where permitted, an additional fee shall apply in accordance with Appendix A);

(c) transporting items that may damage the interior, exterior, upholstery, vehicle components, or cause persistent odors;

(d) engaging in any unlawful activity, including the transportation of prohibited substances, contraband, or other illegal goods;

(e) subleasing the Vehicle or allowing any third party to use or operate the Vehicle without the Company’s prior written consent;

(f) using the Vehicle as a taxi, ride-hailing vehicle, courier vehicle, for commercial transportation, or for any other business activity without the Company’s prior written approval;

(g) operating the Vehicle in conditions that may jeopardize its safety or preservation, including floods, sandstorms, natural disasters, or other extreme circumstances;

(h) participating in racing events, drifting activities, towing other vehicles, or conducting vehicle testing without the Company’s prior written consent;

(i) smoking inside the Vehicle under any circumstances; or

(j) returning the Vehicle in a condition that does not meet reasonable cleanliness standards, including the presence of persistent odors, excessive dirt, contamination, or interior damage.

9.4. Cleaning and Restoration Charges

9.4.1. The Customer shall return the Vehicle in a clean condition, subject to normal wear and tear, and free from persistent odors, interior or exterior contamination, and any evidence of smoking.

9.4.2. Smoking inside the Vehicle under any circumstances is strictly prohibited and shall constitute a violation of these Terms.

9.4.3. Returning the Vehicle in a condition that does not comply with the requirements of this Clause shall not relieve the Customer of the obligation to reimburse the Company for all costs incurred in restoring the Vehicle to an acceptable condition, in accordance with Clause 13.6 of these Terms and Appendix A (Section A7).

9.5. Consequences of Violations

9.5.1. Any use of the Vehicle in violation of this Section shall constitute a material breach of the Rental Agreement and shall entitle the Company to:

• terminate the rental early without refund of any amounts paid;
• repossess the Vehicle; and
• recover from the Customer all documented losses and expenses, including cleaning, recovery, towing, repair, and restoration costs.

9.5.2. Violations involving the removal of the Vehicle outside the UAE shall be treated as unlawful appropriation of property and may be referred to the relevant law enforcement authorities.

10. Insurance and Excess Amount / Deductible

10.1. All Vehicles provided by RENTICO RENT A CAR L.L.C. are insured under a standard insurance policy valid within the United Arab Emirates.

The insurance coverage applies to normal road use on paved roads and includes third-party liability coverage within the limits prescribed by the laws of the UAE.

10.2. Limitations of Insurance Coverage

10.2.1. All Vehicles provided by RENTICO RENT A CAR L.L.C. are insured in accordance with the requirements of the laws of the United Arab Emirates and the terms of a standard insurance policy valid within the UAE.

10.2.2. Insurance coverage applies exclusively to normal road use of the Vehicle on paved roads and includes third-party liability coverage within the limits established by applicable law and the terms of the insurance policy.

10.2.3. Insurance coverage shall not apply to any loss, damage, liability, or consequences arising from:

(a) use of the Vehicle outside the territory of the UAE without the Company's prior written authorization;

(b) engagement in any Prohibited Activities specified in Section 9 of these Terms;

(c) intentional misconduct, gross negligence, driving under the influence of alcohol, drugs, or any intoxicating substance, or other material violations of traffic laws;

(d) damage to components, parts, or items expressly excluded from coverage under the applicable insurance policy.

10.2.4. Where insurance coverage is denied, excluded, invalidated, or otherwise unavailable for any of the reasons specified in Clause 10.2.3, the Customer shall bear full financial responsibility for all resulting losses and damages in accordance with Section 11 of these Terms.

10.2.5. Excess Amount / Deductible, additional charges, loss-of-use compensation, and any other financial consequences arising from insured or uninsured incidents shall be governed by Appendix A (Section A10) and are not repeated in this Section.

11. Damage, Accidents, Breakdowns, and Customer Liability

11.1. Traffic Accidents (Road Traffic Accidents)

11.1.1. In the event of any traffic accident involving the Vehicle, whether minor or major and regardless of the extent of visible damage, the Customer shall act in accordance with Section 12 of these Terms, immediately notify the competent police authorities, obtain an official police report in the prescribed form, and provide a copy of such report to the Company without delay. The Customer acknowledges that, under applicable UAE regulatory requirements, repair of a vehicle may be restricted or prohibited in the absence of an official police report.

11.1.2. If an official police report identifies a third party as being at fault, the Customer shall not be liable for damage to the Vehicle, except as expressly provided by the applicable insurance policy or Appendix A.

11.1.3. If no party is determined to be at fault, or if the Customer is determined to be at fault, the Customer’s liability shall be governed by the applicable insurance coverage and Appendix A (Clause A10).

11.2. Violation of Operating Conditions

11.2.1. Damage or mechanical failures resulting from Prohibited Conduct or violations of the Vehicle operating requirements shall not be covered by insurance.

11.2.2. In such cases, the Customer shall indemnify the Company for all losses incurred, including:

• the cost of repair or replacement of damaged components;
• loss-of-use compensation for the Vehicle;
• any other expenses and charges provided for in Appendix A (Clause A10).

11.3. Absence of a Police Report

11.3.1. Failure to obtain a police report, failure to notify the Company in a timely manner, or independent settlement of the consequences of an accident without the Company’s consent shall result in the loss of insurance coverage.

11.3.2. In such cases, the Customer shall bear full financial responsibility for all damage caused, including the cost of restoring the Vehicle and any related losses incurred by the Company, in accordance with Appendix A.

11.4. Non-Covered Items

11.4.1. Regardless of the existence of insurance coverage, the Customer shall be liable for damage to or loss of items not covered by the insurance policy, including, without limitation: windows, tires, wheels, bodywork components, interior components, keys, accessories, and tools.

11.4.2. The procedure and amount of compensation for such items shall be determined in accordance with Appendix A (Clause A10).

11.5. Damage to the Transmission and Major Vehicle Components

11.5.1. The Customer shall bear full financial responsibility for damage to the gearbox, engine, clutch, differential, transfer case, drive shafts, and other major mechanical and powertrain components of the Vehicle where such damage results from improper use, violation of the Company’s instructions, or Prohibited Conduct.

11.5.2. Improper use includes, without limitation, the following:

• aggressive, abrupt, or incorrect gear shifting;
• operating the Vehicle in a gear unsuitable for the road conditions, speed, or load;
• towing other vehicles, trailers, or objects, or using the Vehicle to push other objects;
• continuing to operate the Vehicle despite clear signs of malfunction, warning indicators, or fault messages;
• overheating of the engine, transmission, or other assemblies due to disregard of monitoring system warnings;
• operating the Vehicle with insufficient levels of technical fluids or in the presence of fluid leaks.

11.5.3. Damage described in this Clause shall not be covered by the standard insurance policy, irrespective of whether a traffic accident has occurred, unless expressly covered under the applicable insurance policy.

11.5.4. If such damage is identified, the Customer shall reimburse the Company for all related losses, including, without limitation:

(a) the full cost of diagnostics, repair, or replacement of the damaged components, as assessed by an official dealer, manufacturer, or authorized service center;

(b) loss-of-use compensation for the Vehicle during the period of repair or restoration;

(c) any other documented expenses incurred by the Company in restoring the Vehicle to an operational condition.

11.5.5. The amount and calculation method of loss-of-use compensation, as well as any other financial consequences associated with the damage described in this Clause, shall be determined in accordance with Appendix A (Clause A10).

11.5.6. The Customer’s obligation to compensate for losses under this Clause shall apply regardless of whether a police report exists and shall survive the expiration or early termination of the Rental Agreement.

11.6. Vehicle Downtime

11.6.1. If the Vehicle becomes unavailable for use due to damage caused by the Customer, the Company shall be entitled to recover compensation for the Vehicle’s downtime.

11.6.2. The amount and method of calculation of downtime compensation shall be determined in accordance with Appendix A (Clause A10).

11.6.3. The downtime period shall be defined as the period reasonably required for:

(a) assessment and diagnosis of the damage;

(b) approval of repairs (where applicable);

(c) performance of repair works;

(d) restoration of the Vehicle to a condition suitable for further operation.

11.6.4. When determining the downtime period, actual circumstances shall be taken into account, including service center workload, spare parts delivery times, and other objective factors beyond the Company’s control.

11.6.5. The Company may substantiate the downtime period through internal records, repair orders, work completion certificates, or any other documents reflecting the repair or restoration process of the Vehicle.

11.6.6. Downtime compensation shall be payable regardless of whether repairs have actually been completed at the time of invoicing, provided that the Vehicle’s unavailability for use is documented by the Company.

11.7. Determination of Damage Amount

11.7.1. The amount of damage caused to the Vehicle shall be determined by the Company based on:

(a) invoices issued by official service centers or repair facilities;

(b) assessments provided by the Company’s partner service stations;

(c) the Company’s calculations based on the market cost of repairing or replacing the damaged components, taking into account the category and model of the Vehicle.

11.7.2. If repairs have not yet been completed at the time an invoice is issued, the Company may determine the amount of damage based on a preliminary estimate of the cost of restoring the Vehicle.

11.7.3. The Company shall not be obligated to actually carry out repairs to the Vehicle before recovering the corresponding amounts from the Customer.

11.7.4. The amount of damage determined by the Company shall be deemed payable unless the Customer provides reasonable and documented objections demonstrating that such amount is manifestly disproportionate to the market cost of repair.

12. Traffic Accidents (RTAs): Procedure and Police Reports

12.1. In the event of a road traffic accident (RTA), the Customer and any Additional Driver shall act in good faith, comply with all instructions issued by the police authorities, and immediately notify RENTICO RENT A CAR L.L.C.

12.2. The Customer and any Additional Driver are prohibited from:

• leaving the scene of the accident before the police arrive and an official report has been issued;
• engaging in aggressive behavior, entering into disputes, or discussing fault or liability with other parties involved in the accident;
• refusing medical assistance where injuries or signs of physical distress are present.

12.3. The Customer and/or the Additional Driver shall:

• immediately activate the vehicle’s hazard warning lights and place appropriate warning devices or safety triangles;
• notify RENTICO RENT A CAR L.L.C., providing the location, time, and a brief description of the accident;
• contact the police by dialing 999, regardless of the extent of the damage;
• request and obtain an official police report (Green Card / Red Card);
• in the case of minor damage and where no injuries have occurred:
  • document the accident scene by taking photographs and/or videos and collect the contact details of all parties involved, as well as the registration numbers of the vehicles concerned;
  • move the rented Vehicle to the roadside where safe and lawful to do so, ensuring that traffic is not obstructed;
  • remain at a safe distance of no less than fifteen (15) meters from the Vehicle while awaiting the arrival of the police.

12.4. Following completion of the accident reporting procedures, the Customer shall:

• provide RENTICO RENT A CAR L.L.C. with the original or a copy of the police report no later than twenty-four (24) hours after receipt thereof;
• provide access to the Vehicle, if required, for inspection, photography, assessment, or recovery;
• refrain from arranging or undertaking any repair work, transportation, or recovery of the Vehicle without the Company's prior written consent.

12.5. Failure to comply with the requirements of this Section, including failure to obtain a police report or failure to notify the Company in a timely manner, shall result in the Customer being fully liable for all damage and losses incurred (see Section 11).

Any interference with the investigation process or provision of false, misleading, or inaccurate information shall constitute a material breach of the Rental Agreement.

13. Customer Liability for Administrative Charges, Fines, and Operating Expenses

13.1. General Provisions

(a) All rates and charges, including the Daily Rental Fee, include VAT and any other taxes payable under the laws of the United Arab Emirates.

(b) The list and amounts of applicable charges, including fees for Additional Drivers, excess mileage, Salik tolls, parking, interior cleaning, fuel, delivery and collection services, fine processing, accumulated black points, and loss-of-use compensation, are set out in Appendix A (Rates).

All prices, rates, fees, charges, compensation amounts, administrative fees, and other sums specified in the Rental Agreement, Individual Rental Agreement, Appendix A, on the Company's website, and/or in the mobile application include applicable Value Added Tax (VAT), unless expressly stated otherwise.

In the event of a change in the VAT rate or the introduction of any other mandatory taxes or charges applicable to the provision of the Services, the Company may adjust the applicable rates and charges accordingly to the extent necessary to comply with the laws of the UAE.

13.2. Toll Charges, Parking Fees, Fines, Administrative Penalties, and the Right to Repossess the Vehicle

(a) If the Customer fails to perform or improperly performs any financial obligation under the Rental Agreement, including, without limitation:

• non-payment of rental charges;
• non-payment of Salik toll charges, parking fees, fines, or administrative charges;
• excess mileage charges, fuel expenses, cleaning charges, towing costs, or any other accrued amounts,

the Company shall be entitled to take measures aimed at securing the return of the Vehicle and recovery of the outstanding debt.

(b) Such measures may include:

• remote immobilization of the Vehicle (where technically feasible);
• physical repossession of the Vehicle by the Company's authorized employees or contractors;
• referral of the matter to law enforcement authorities in cases provided for under UAE law.

(c) The measures described above may be implemented without a court order, provided that they are carried out in compliance with the laws of the United Arab Emirates and the principles of reasonableness and proportionality.

(d) Safety Safeguards:

• remote immobilization of the Vehicle shall not be activated while the Vehicle is in motion;
• prior notice shall be sent to the Customer through available communication channels (including SMS, WhatsApp, and e-mail), except where there is suspicion of fraud, security concerns, concealment of the Vehicle, or loss of contact with the Customer;
• repossession activities shall not create a risk to the life, health, or property of the Customer or any third party.

(e) Immobilization and/or repossession of the Vehicle shall not relieve the Customer of the obligation to fully reimburse all outstanding amounts, losses, and expenses incurred by the Company.

13.3. Parking and Storage of the Vehicle

(a) The Customer shall ensure the proper storage and safekeeping of the Vehicle throughout the Rental Period, including the use of secure parking facilities and ensuring that all doors and windows are locked whenever the Vehicle is left unattended.

(b) The Company shall not be liable for the loss or theft of personal belongings left inside the Vehicle under any circumstances. Responsibility for safeguarding such items rests solely with the Customer.

13.4. Towing and Impoundment

(a) If the Vehicle is towed or impounded by governmental authorities due to violations of traffic regulations, parking rules, or any other obligations attributable to the Customer, the Customer shall reimburse:

• towing and recovery expenses;
• direct losses incurred by the Company;
• loss of profit calculated based on the applicable Daily Rental Fee for each day the Vehicle remains unavailable.

(b) The Company may independently arrange for the release and recovery of the impounded Vehicle, with all related expenses charged to the Customer.

13.5. Loss or Damage to Keys

(a) In the event of loss, damage, or malfunction of the Vehicle keys (including electronic or smart keys), the Customer shall pay the replacement fee specified in Appendix A.

(b) The applicable fee shall be determined based on the category and model of the Vehicle.

(c) Where immediate key replacement is not possible, the Customer shall bear all costs associated with towing, roadside assistance, or delivery of a replacement key.

13.6. Fuel, Cleanliness, and Other Operating Expenses

13.6.1. All Vehicles are delivered to the Customer with a full tank of fuel unless otherwise specified in the Individual Rental Agreement.

13.6.2. The Customer shall return the Vehicle with a fuel level no lower than that recorded in the handover documentation and in a condition meeting the cleanliness standards established by these Terms.

13.6.3. If the Vehicle is returned with insufficient fuel, the Company shall be entitled to charge the Customer for the missing fuel together with a service fee in accordance with Appendix A (Clause A7).

13.6.4. If the Vehicle is returned in an unclean condition, with persistent odors, evidence of smoking, excessive interior or exterior contamination, the Company shall be entitled to charge the Customer for cleaning, detailing, deodorization, and/or washing services in accordance with Appendix A (Clause A7).

13.6.5. The charges referred to in Clauses 13.6.3 and 13.6.4 shall be determined based on the actual condition of the Vehicle upon return, the category of the Vehicle, and the prevailing rates of service providers.

13.6.6. No refund shall be provided for unused fuel, and the Company shall not reimburse the Customer for self-arranged cleaning or washing of the Vehicle unless expressly agreed otherwise by the Company.

13.6.7. Any amounts charged by the Company under this Clause shall constitute operating expenses and shall be recoverable in accordance with Clause 13.7 of these Terms.

13.7. Recovery of Charged Amounts

13.7.1. The Company shall be entitled to recover from the Customer, in accordance with Section 5 of these Terms, all amounts payable in connection with the use of the Vehicle, including, without limitation:

• rental charges for the actual period of use;
• Salik toll charges and parking fees;
• administrative fines and fees;
• excess mileage charges;
• fuel, cleaning, detailing, and washing expenses;
• loss-of-use compensation;
• towing, storage, and vehicle recovery expenses;
• charges for lost or damaged keys, accessories, and equipment;
• any other amounts payable by the Customer under the Rental Agreement and these Terms.

13.7.2. Recovery of the above amounts shall be carried out pursuant to the irrevocable payment authorization granted by the Customer in accordance with Clause 5.6 of these Terms.

14. Technical Errors and Adjustments

14.1. In the event of an obvious technical, clerical, arithmetic, pricing, booking, payment, or billing error, RENTICO RENT A CAR L.L.C. shall be entitled to correct the relevant information upon notifying the Customer.

The Company may propose a resolution in the form of a refund or an additional charge and, prior to the commencement of the Rental Period, may cancel the booking with a full refund of all amounts paid.

Any adjustment may be implemented by way of a refund, deduction from the Deposit, or charge to the Customer’s payment method.

A technical or clerical error shall not create any obligation on the part of the Company to provide a Vehicle at an erroneous price or on erroneous terms where such error would have been apparent to a reasonable consumer.

15. Liability and Limitation of Liability

15.1. The Website and/or Mobile Application are provided on an “as is” and “as available” basis. RENTICO RENT A CAR L.L.C. does not warrant uninterrupted availability, error-free operation, absence of defects, malicious components, or that the Services will meet the Client’s specific requirements or expectations, except as otherwise required by the laws of the United Arab Emirates. Nothing in this Clause shall exclude or limit the Company's liability where such exclusion or limitation is prohibited by applicable law.

15.2. Limitation of Liability of RENTICO RENT A CAR L.L.C.

15.2.1. Notwithstanding any other provision of these Terms, RENTICO RENT A CAR L.L.C., including its directors, officers, employees and agents, shall not be liable to the Client for:

• any indirect, incidental, special or punitive damages;

• any consequential or unforeseeable losses;

• any economic loss of any kind;

• any loss of profit, revenue, business opportunity or goodwill.

15.2.2. The above limitation shall apply to all forms of liability, whether arising in contract, tort (including negligence), statute or otherwise, including liability arising out of the use of the Vehicle or the performance of these Terms.

15.2.3. The foregoing limitation shall not apply to losses resulting from the wilful misconduct or gross negligence of RENTICO RENT A CAR L.L.C.

15.3. The aggregate liability of RENTICO RENT A CAR L.L.C. to the Client, whether arising in contract, tort or otherwise, shall in no event exceed the total amount actually paid by the Client under the relevant Rental Agreement, except where otherwise required by applicable law.

16. Indemnity

16.1. The Client agrees to indemnify, defend and hold harmless RENTICO RENT A CAR L.L.C., including its directors, officers, agents, employees, successors and assigns, from and against any and all losses, claims, liabilities, actions, penalties, fines, judgments, damages and expenses (including reasonable legal fees and attorneys’ costs) that:

(a) are incurred by any of the foregoing persons;

(b) are asserted by any third party;

(c) arise out of or relate to any breach of these Terms by the Client or any Additional Driver;

(d) arise out of or relate to the use of the Vehicle, including any damage to property or injury to, or death of, any third party;

(e) result from any unlawful, negligent or wrongful act or omission of the Client.

16.2. The indemnity obligations set out herein shall apply in all circumstances where RENTICO RENT A CAR L.L.C. or its representatives incur liability towards any third party as a result of any act or omission of the Client, regardless of whether such liability is covered by insurance.

16.3. The obligations contained in this Clause shall survive the expiration, cancellation or early termination of the Rental Agreement and shall apply irrespective of whether the use of the Vehicle was lawful or in breach of these Terms.

17. Personal Data and Cross-Border Data Transfers

17.1. The Client hereby provides their voluntary, informed and unambiguous consent to the processing of their personal data provided to RENTICO RENT A CAR L.L.C. in connection with the creation of an Account, the execution of a Rental Agreement and the performance of these Terms. Such processing shall include, without limitation, the collection, recording, organization, storage, updating, use, transfer, anonymization and any other operations performed on personal data in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations.

17.2. The Client’s personal data may be used by RENTICO RENT A CAR L.L.C. for the following purposes:

(a) entering into, performing and administering the Rental Agreement;

(b) identification, verification and authentication of the Client;

(c) processing payments, including payment for Services and refunds;

(d) interaction with governmental, regulatory and competent authorities;

(e) handling claims, disputes and other legal matters;

(f) ensuring security and preventing fraud, abuse and unlawful activities.

17.3. RENTICO RENT A CAR L.L.C. shall not disclose or transfer the Client’s personal data to any third party without the Client’s prior consent, except where such disclosure or transfer:

• is expressly required or permitted by applicable law;

• is necessary for the performance of these Terms, including cooperation with contractors, insurers, payment service providers and technology service providers.

Any recipient of personal data shall be required to maintain its confidentiality and use such data solely for the purposes for which it was provided.

17.4. The Client consents to the possible transfer of their personal data outside the United Arab Emirates to jurisdictions that provide an adequate level of data protection in accordance with the list approved by the competent data protection authority. In all other cases, such transfer shall only be permitted where appropriate safeguards and confidentiality measures are in place and solely for the purposes of performing these Terms.

17.5. The Client acknowledges that they have read and accepted the Privacy Policy of RENTICO RENT A CAR L.L.C., available on the Website and/or Mobile Application. The Privacy Policy forms an integral part of these Terms and provides additional information regarding the processing, storage and protection of personal data.

17.6. Vehicles may be equipped with GPS tracking and/or telematics systems. The Client acknowledges and agrees that the relevant data may be collected and used for the purposes of asset protection, security, fleet management and the performance of these Terms.

18. Governing Law and Jurisdiction

18.1. These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates as applicable in the Emirate of Dubai.

18.2. Any and all disputes, claims or controversies arising out of or in connection with these Terms, including their formation, interpretation, performance, termination or validity, shall be subject to the exclusive jurisdiction of the courts of the Emirate of Dubai.

19. General Provisions: Amendments, Severability, Assignment

19.1. These Terms shall enter into force upon the Client’s execution of the Individual Rental Agreement or upon the Client’s actual commencement of using the Services through the Company's official website and/or mobile application, and shall remain in effect until the Parties have fully performed their obligations, including the return of the Vehicle and execution of the Vehicle Handover and Return Report.

19.2. Termination of the rental shall not release either Party from the performance of obligations that arose during the rental period, including payment of all amounts due, compensation for damages, fines, penalties, and any other expenses provided for under these Terms.

19.3. These Terms, together with all documents published on the Company's website and/or mobile application and expressly incorporated herein by reference (including the Rental Agreement and the Privacy Policy), constitute the entire agreement between the Parties with respect to the rental of the Vehicle and supersede all prior agreements, understandings, representations, and warranties, whether written or oral.

19.4. Any amendments, modifications, additions, or exclusions to these Terms shall be valid only if made in writing and signed by an authorised representative of RENTICO RENT A CAR L.L.C.

The failure or delay of RENTICO RENT A CAR L.L.C. to exercise any right granted under these Terms shall not constitute a waiver of such right and shall not affect the validity or enforceability of any other provision of these Terms.

19.5. If any provision of these Terms is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions. The invalid provision shall be deemed replaced by a valid and enforceable provision that most closely reflects the original legal intent and economic purpose of the invalid provision.

19.6. RENTICO RENT A CAR L.L.C. may assign, transfer, delegate, or otherwise dispose of any of its rights and/or obligations under these Terms without the Client’s prior consent, including in connection with any corporate restructuring, merger, acquisition, sale of assets, or other lawful transfer of rights.

The Client may not assign, transfer, delegate, or otherwise dispose of any of his/her rights or obligations under these Terms without the prior written consent of RENTICO RENT A CAR L.L.C.

Appendix A. Fees and Charges

The fees and charges published on the Company's website and/or mobile application at the time of the relevant transaction or violation shall apply. The Company may amend this Appendix A by publishing updated versions on its website and/or mobile application.

All amounts set out in this Appendix A are stated in United Arab Emirates Dirhams (AED) and include applicable Value Added Tax (VAT), unless expressly stated otherwise.

A1. Reservation and Cancellation

• Minimum reservation prepayment: AED 100.
• Cancellation 72 hours or more before the Rental Period commencement date — prepayment refunded to the Wallet or by another method agreed with the Company.
• Cancellation less than 72 hours before the Rental Period commencement date — charge equal to 50% of the Daily Rental Fee.
• Cancellation less than 24 hours before the Rental Period commencement date — charge equal to 100% of the Daily Rental Fee.
• Change of the Rental Period commencement date or reduction of the Rental Period less than 72 hours before commencement (subject to Company approval) — charge equal to 50% of the Daily Rental Fee.
• Change of the Rental Period commencement date or reduction of the Rental Period less than 24 hours before commencement — charge equal to 100% of the Daily Rental Fee.

A2. Security Deposit

• Security Deposit amount: from AED 1,000 (one thousand) to AED 10,000 (ten thousand), depending on the Vehicle category. The specific amount shall be specified in the Individual Rental Agreement.
• Deposit holding period: up to 21 (twenty-one) calendar days from the Vehicle return date, due to the possible receipt of information regarding fines, toll charges, parking fees and other mandatory charges from governmental authorities and infrastructure operators.
• Payment system and banking fees associated with the collection and refund of the Deposit (including 3–5% acquiring fees, interbank charges, currency conversion fees and exchange rate differences) shall be borne by the Client and do not constitute income of the Company.
• In the event of a partial retention of the Deposit, the Company may refund the remaining balance after deducting all payable amounts or apply such balance towards the Client's future obligations, to the extent permitted by applicable law.

A3. Additional Drivers

• One-time fee: AED 20–350 for the entire Rental Period (depending on Vehicle class and risk profile; the specific amount shall be stated in the Rental Agreement).

A4. Mileage

• Permitted mileage: 250 km/day, 1,500 km/week, 5,000 km/month, unless otherwise specified in the Individual Rental Agreement.
• Excess mileage charge: AED 1–3 per kilometre.

The specific excess mileage rate is determined individually for each Vehicle, may vary even within the same Vehicle category, and shall be specified in the Individual Rental Agreement (including the "Overmileage Cost" field) and/or displayed through the website or mobile application booking interface.

Any mileage exceeding the permitted allowance shall be payable by the Client at the applicable per-kilometre rate.

A5. Salik and Parking Charges

• Actual Salik toll charges (or equivalent toll systems) shall be charged.
• Administrative processing fee for each Salik passage: AED 1.5.
• Where parking fees are paid through Salik, a service charge of 10% of the parking fee shall apply.

A6. Fines and Black Points

• Fine processing fee: the service charge shall be calculated as a percentage of the relevant fine amount, depending on the payment date calculated from the date the Company sends the payment notification:

• payment within 3 calendar days — 5% of the fine amount;
• payment within 4–10 calendar days — 10% of the fine amount;
• payment within 11–30 calendar days — 20% of the fine amount;
• payment after 30 calendar days — 30% of the fine amount.

• Administrative processing fee for each black point: AED 500.

A7. Fuel and Cleanliness

• Return of the Vehicle with insufficient fuel level: cost of missing fuel plus the applicable service fee specified below.
• Fuel charge: AED 5 per litre.
• Refuelling service fee: AED 20.
• Interior cleaning / detailing due to smoking or excessive contamination: AED 500 (based on actual work performed and/or quotations from service providers).
• Exterior washing of the Vehicle returned in a dirty condition: AED 50–100, depending on the Vehicle category and the current rates of washing service providers.

A8. Vehicle Delivery and Collection

• Delivery/collection outside business hours — AED 50.
• Delivery/collection within Dubai — AED 99.
• Delivery/collection at Dubai International Airport (DXB) — AED 99.
• Delivery/collection at Al Maktoum International Airport (DWC) — AED 149.
• Delivery/collection in Jebel Ali — AED 149.
• Delivery/collection at Abu Dhabi International Airport (AUH) — AED 349.
• Delivery/collection at Sharjah International Airport (SHJ) — AED 249.
• Delivery/collection within Sharjah — AED 249.
• Delivery/collection within Ajman — AED 249.
• Delivery/collection in Ajman City — AED 249.
• Delivery/collection within Ras Al Khaimah — AED 449.

A8.1. Complimentary Vehicle Delivery and Return

• Where the rental charges for the relevant Rental Period exceed AED 1,000, the Client may select one complimentary service within the Emirate of Dubai (excluding airport delivery), being either complimentary Vehicle delivery or complimentary Vehicle return.
• Where the rental charges for the relevant Rental Period exceed AED 2,000, the Client shall be entitled to two complimentary services within the Emirate of Dubai (excluding airport delivery), namely complimentary Vehicle delivery and complimentary Vehicle return.
• Complimentary services are available only within the Emirate of Dubai unless otherwise expressly stated by the Company in this Appendix A.

A9. Late Return

• Grace period: 1 hour.
• Thereafter: 20% of the Daily Rental Fee for each commenced hour of delay.

A10. Damage and Road Traffic Accidents

A10.1. Excess Amount / Deductible and Additional Contribution

In the event of an accident or damage to the Vehicle, the Client shall pay the applicable Excess Amount / Deductible and, where applicable, the Additional Contribution determined in accordance with the Rental Agreement, the applicable insurance policy, and the table below.

Age	Excess Amount	Additional Contribution
18–21	AED 1,000	10% of the Vehicle repair cost or 10% of the assessed value in the event of a total loss
21–25	AED 1,000–1,500	10% of the Vehicle repair cost or 10% of the assessed value in the event of a total loss
25+	As per insurance policy	0%

The applicable Excess Amount / Deductible shall constitute the minimum amount payable by the Client in the event of an accident or damage to the Vehicle, unless the Company determines, based on the official police report, the insurance company’s decision, and the circumstances of the case, that no amount is payable by the Client.

The Excess Amount / Deductible does not constitute a maximum limit of liability. Depending on the official police report, the findings of the competent authorities, the insurance company’s decision, actual repair costs, Vehicle downtime, loss of use, towing, storage, administrative expenses, and any other losses incurred by the Company, the Client’s total liability may exceed the applicable Excess Amount / Deductible. Where an Additional Contribution applies under the table above, it shall be payable in addition to the Excess Amount / Deductible and any other amounts recoverable by the Company under these Terms.

A10.2. Prohibited Actions

• Insurance coverage shall not apply.
• The Client shall be liable for:

• the full cost of Vehicle repairs;
• a contractual penalty of AED 25,000;
• 20% of the Vehicle purchase value;
• any other losses recoverable under applicable law.

A10.3. Non-Covered Items

The Client shall bear full responsibility for keys, windows, tyres, wheels/rims, bodywork components and interior components at their actual replacement or repair cost.

A10.4. Loss of Use

Where the Customer is found at fault in a traffic accident, including where an official police report identifies the Customer or any Additional Driver as the party responsible for the accident, the Customer shall compensate the Company for Vehicle downtime at 100% of the applicable Daily Rental Fee for each day during which the Vehicle is unavailable for rental, including the period required for inspection, insurance claim review, repair approval, repair works, and completion of all related procedures with the insurance company.

A10.5. Assessment of Damage

The amount of damage shall be determined in accordance with Clause 11.7 of these Terms and Conditions.

A11. Towing, Impoundment and Loss of Profit

Where the Vehicle has been towed, impounded or seized by governmental authorities as a result of a breach of these Terms and Conditions, parking regulations or other obligations, the Client shall reimburse:

• all costs associated with the recovery, release and/or towing of the Vehicle;
• any damage or losses suffered by RENTICO RENT A CAR L.L.C.;
• loss of profit calculated on the basis of the Daily Rental Fee for the period during which the Vehicle was unavailable for rental.